Changing your password

Change your password in CityFlow

To change your password in CityFlow, please follow the process below.

If you do not have access to your account, jump straight to the "Request a new password" section of this guide.

1. Log into CityFlow
2. Go to the Settings page by clicking on the cog in the right-hand side menu.
3. In the Basics tab, type your password in the two password fields. Make sure that you type the same password - the fields are case-sensitive.
4. Click on Update.

You've now changed your password.

Requesting a new password

If you have lost access to your account and would like to change your password, please follow the process below.

1. Go to the login page
2. Click on the 'Forgot my password'-button under the password field.
3. Type in your email (that you used to sign up to CityFlow)
4. Click on the 'Reset Password'-button.
5. You will receive an email with a link to confirm that you requested a password reset. Click on the link/'Reset password'-button in the email.
6. Type in your new desired password in the two fields and click on the 'Set new password'-button.

You've now changed your password.